Kensington & Chelsea Social Worker SW0684

  • Temporary
  • London
  • Role: Rolling contract
  • Salary: To £42 Umbrella
  • Reference: SW0684
  • Posted 3 months ago

SW Locums require an experienced, compassionate Qualified Social Worker to work on the Social Work team responding to the aftermath of the Grenfell Tower disaster. The post is a Quality Assurance Officer role.

The purpose of this role is to:

  • Lead and implement a quality assurance framework
  • Lead and implement a programme of associated practice learning and development

Qualifications / Continuing Professional Development

  • Degree level professional qualification
  • Managerial qualification
  • Continual professional development (CPD)
  • Coaching and mentoring vocational qualification / CPD
  • Person-centred, strengths-based, solution-focused, systemic practice accreditation / CPD

As part of the humanitarian response, the Royal Borough of Kensington and Chelsea Council has established the Grenfell Response Programme to support the bereaved, the survivors and affected members of the North Kensington community. There are two divisions within the Grenfell Response Programme – Communities and People and Housing and Place.

Communities and People:

Communities and People is responsible for working together with all key stakeholders to deliver the following integrated services:

  • Care & Support – key working services, including a Grenfell Early Help offer coming on line January 2018 and Grenfell Support Services, commissioned support services via Action for Children, The Social Work Company and Core Assets
  • Health & Wellbeing – Commissioned health services and partnerships
  • Centres – The Curve Community Assistance Centre, Family & Friends Assistance Centres and Grenfell United Centre


Take a lead for assuring the quality of services and improved outcomes for Communities and People

Hold all Communities and People Managers to account for the quality of their decision making, service delivery and standards of practice

Work with the Senior Leadership Team and wider management group to agree quality assurance, practice learning and service development priorities at a strategic and operational level

Contribute to the work of the multi–agency strategic Workforce Planning and Development Board

Act as a “critical friend” to bring challenge and support across the system, using research and models of best practice to help inform practice learning and service development

Investigate complaints and prepare detailed briefings on behalf of the Director and Assistant Director

Engage, consult and influence all relevant stakeholders to determine:

·         Service delivery and best practice standards

·         Impact and outcome measures of recovery

Develop a Quality Assurance Framework, with associated guidance and a planned programme of audit and review activities, for RBKC directly delivered services, commissioned services and services delivered by other multi-agency partners

Work collegiately and collaboratively with others and take a lead to lead on a specialist theme, issue or area of practice and delivery.

Develop and promote an open and collaborative model of audit and review that includes the following elements:

·         Consulting with staff (practitioners and managers) about their practice

·         Observing practice

·         Reviewing available records, information and data

·         Engaging with the bereaved, survivors and affected members of the community to ascertain their views, wishes and feelings about services

·         Taking account of partnership working and commissioning arrangements

Consult with all relevant key stakeholders to commission and deliver directly a coordinated programme of knowledge based training and skills based workshops including, but not restricted to, the following areas of practice:

·         Person-Centred, Strengths-Based, Solution-Focused, Systemic practice approaches

·         Practice themes and issues e.g. immigration, no recourse to public funds, direct work with children, working with interpreters etc…

·         Staff supervision, wellbeing, resilience and clinical support

Work directly with practitioners and managers to support, develop and enhance direct practice through a range of approaches, including:

·         Coaching and mentoring

·         Modelling and facilitating

·         Observing and feeding back

·         De-briefing and reflecting

·         Problem solving and planning

Attend team/service meetings to strengthen the two-way feedback loop with practitioners and managers

Embed continuous reflection and professional curiosity and promote a culture of continuous learning and improvement

Prepare regular updates and reports to summarise quality assurance activity, findings, feedback and recommendations

Other reasonable requests that may be required to assist and support the delivery of services from time to time

Knowledge & Experience:

  • Experience of leadership, management and supervision within a people’s service setting
  • Experience of developing and implementing a quality assurance framework
  • Experience of developing, commissioning and delivering a learning and development programme to address quality assurance findings and recommendations
  • Experience of casework assessment, planning, monitoring and review processes
  • Experience of coaching and mentoring staff and facilitating action learning
  • Experience of consultation, engagement and participation activities with key stakeholders
  • Experience of setting practice standards and measuring evidence of impact and outcomes
  • Experience of qualitative and quantitative analysis and evaluation
  • Experience of report writing and presentation skills